Privacy Policy

Introduction

This Site is owned and operated by PRG TRAVEL Ltd, hereafter referred to as HOTELPLAYER.COM, whose registered office is in London, 15-19 Cavendish Place, W1G 0DD, UK.

Your privacy is very important to us and we take our privacy commitments to our users very seriously. We are notified under the Data Protection Act 1998 ("Act") and all information provided by you to us is dealt with in accordance with the Act.

Please refer to the 'User agreement' for details on the basis on which you may use the Site and its contents and the extent of our responsibility for such content.

In using this web site, you consent to the collection and use of your Personal Information by HOTELPLAYER.COM in the ways described below.

1. Information about you

   By accessing this site, certain information about you, such as Internet protocol (IP) addresses, navigation through the site, the browser used and the time spent, along with other similar information, will be stored on our servers. These will not specifically identify you. The information will be used internally only for web site traffic analysis and will not be published for general access.

   In order to process your booking, we need to collect certain personal details from you including but not limited to your name, address and credit/debit card details, that personally identifies you ('Personal Information') to enable us to provide the products and services available through the Site in accordance with the terms of this Privacy Policy.

   If you provide us with any Personal Information, which is defined as Sensitive Data under the Act, then we will not disclose this to any third party for any reason without your consent.

   We take full responsibility for ensuring that proper security measures are in place to protect your information. We use the industry standard 'Secure Socket Layer (SSL)' technology to encrypt your details.

   All Personal Information will be used by us, or by others on our behalf, to provide the products and services available through the Site and will be stored either in a paper file or on a secure server and may be used by us to facilitate and personalise future dealings with you.

   Whilst we will take all reasonable steps to protect your Personal Information, we cannot guarantee the security of any Personal Information you disclose online. You accept the inherent security implications of dealing online over the Internet and will not hold us responsible for any breach of security unless we have been negligent and then only to the limits set out in the Terms and Conditions.

2. Our use of your information

   We need to pass some of this information to the relevant Property you book or request, for the purpose of providing you the accommodation. Only information necessary for this purpose will be disclosed to them. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

   We never release your personal details to any company outside HOTELPLAYER.COM for mailing or marketing purposes.

3. Cookies

   As our contact and dealing with you is exclusively via our website, we may use cookies. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. We collect information relating to customer trends and use cookies and software tools to measure site usage and related information.

4. Hyperlinks

   This Policy does not cover links within the Site to other third party websites. We are not responsible for the use of any Personal Information including without limitation cookies that you give directly to such third parties, or that third party websites may collect about you (using cookies or otherwise) while you visit pages hosted by them. Please refer to these third party websites' respective privacy policies for information about their use of your Personal Information and their use of cookies.

5. General Information

   If you wish to access or correct or delete any of your Personal Information as held by us, or if you have any questions or concerns about our Privacy Policy, User Agreement or information we hold about you, contact us via the 'contact us' page.